{"id":119,"date":"2024-05-21T10:09:50","date_gmt":"2024-05-21T14:09:50","guid":{"rendered":"https:\/\/owlpracticesuite.com\/?p=119"},"modified":"2024-09-17T09:06:35","modified_gmt":"2024-09-17T13:06:35","slug":"technical-writer","status":"publish","type":"post","link":"https:\/\/owlpracticesuite.com\/en-ca\/practice-wisdom\/technical-writer\/","title":{"rendered":"Technical Writer"},"content":{"rendered":"<p>[av_one_full first min_height=&#8221; vertical_alignment=&#8217;av-align-top&#8217; space=&#8221; row_boxshadow=&#8221; row_boxshadow_width=&#8217;10&#8217; row_boxshadow_color=&#8221; custom_margin=&#8221; margin=&#8217;0px&#8217; av-desktop-margin=&#8221; av-medium-margin=&#8221; av-small-margin=&#8221; av-mini-margin=&#8221; mobile_breaking=&#8221; mobile_column_order=&#8221; border=&#8221; border_style=&#8217;solid&#8217; border_color=&#8221; radius=&#8221; min_col_height=&#8221; padding=&#8221; av-desktop-padding=&#8221; av-medium-padding=&#8221; av-small-padding=&#8221; av-mini-padding=&#8221; 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av-mini-parallax_parallax=&#8221; av-mini-parallax_parallax_speed=&#8221; fold_timer=&#8221; z_index_fold=&#8221; css_position=&#8221; css_position_location=&#8221; css_position_z_index=&#8221; av-desktop-css_position=&#8221; av-desktop-css_position_location=&#8221; av-desktop-css_position_z_index=&#8221; av-medium-css_position=&#8221; av-medium-css_position_location=&#8221; av-medium-css_position_z_index=&#8221; av-small-css_position=&#8221; av-small-css_position_location=&#8221; av-small-css_position_z_index=&#8221; av-mini-css_position=&#8221; av-mini-css_position_location=&#8221; av-mini-css_position_z_index=&#8221; link=&#8221; linktarget=&#8221; link_hover=&#8221; title_attr=&#8221; alt_attr=&#8221; mobile_display=&#8221; mobile_col_pos=&#8217;0&#8242; id=&#8221; custom_class=&#8221; template_class=&#8221; aria_label=&#8221; av_uid=&#8217;av-5bfg&#8217; sc_version=&#8217;1.0&#8242;]<\/p>\n<p>[av_textblock fold_type=&#8221; fold_height=&#8221; fold_more=&#8217;Read more&#8217; fold_less=&#8217;Read less&#8217; fold_text_style=&#8221; fold_btn_align=&#8221; textblock_styling_align=&#8221; textblock_styling=&#8221; textblock_styling_gap=&#8221; textblock_styling_mobile=&#8221; size=&#8221; av-desktop-font-size=&#8221; av-medium-font-size=&#8221; av-small-font-size=&#8221; av-mini-font-size=&#8221; font_color=&#8221; color=&#8221; fold_overlay_color=&#8221; fold_text_color=&#8221; fold_btn_color=&#8217;theme-color&#8217; fold_btn_bg_color=&#8221; fold_btn_font_color=&#8221; size-btn-text=&#8221; av-desktop-font-size-btn-text=&#8221; av-medium-font-size-btn-text=&#8221; av-small-font-size-btn-text=&#8221; av-mini-font-size-btn-text=&#8221; fold_timer=&#8221; z_index_fold=&#8221; id=&#8221; custom_class=&#8221; template_class=&#8221; av_uid=&#8217;av-lvqnwdcx&#8217; sc_version=&#8217;1.0&#8242; admin_preview_bg=&#8221;]<br \/>\nPosted May 3\/2024<br \/>\n[\/av_textblock]<\/p>\n<p>[av_textblock fold_type=&#8221; fold_height=&#8221; fold_more=&#8217;Read more&#8217; fold_less=&#8217;Read less&#8217; fold_text_style=&#8221; fold_btn_align=&#8221; textblock_styling_align=&#8221; textblock_styling=&#8221; textblock_styling_gap=&#8221; textblock_styling_mobile=&#8221; size=&#8221; av-desktop-font-size=&#8221; av-medium-font-size=&#8221; av-small-font-size=&#8221; av-mini-font-size=&#8221; font_color=&#8221; color=&#8221; fold_overlay_color=&#8221; fold_text_color=&#8221; fold_btn_color=&#8217;theme-color&#8217; fold_btn_bg_color=&#8221; fold_btn_font_color=&#8221; size-btn-text=&#8221; av-desktop-font-size-btn-text=&#8221; av-medium-font-size-btn-text=&#8221; av-small-font-size-btn-text=&#8221; av-mini-font-size-btn-text=&#8221; fold_timer=&#8221; z_index_fold=&#8221; id=&#8221; custom_class=&#8221; template_class=&#8221; av_uid=&#8217;av-lvqnxnlp&#8217; sc_version=&#8217;1.0&#8242; admin_preview_bg=&#8221;]<\/p>\n<h2><strong>Technical Writer<\/strong><\/h2>\n<p>Remote (Canada or US)<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<h3><strong>If the opportunity to fundamentally change the mental health landscape and improve how people across North America access the help that they need excites you \u2013 then keep reading.\u00a0<\/strong><\/h3>\n<p>We are enabling easier access and delivery of mental health care to help more people. To deliver on this vision, we need to change people\u2019s perceptions around mental health and connect with individuals in compelling, persuasive, yet compassionate way. We also need to connect with as many people as possible.<\/p>\n<p>Owl Practice Suite is looking for an experienced Technical Writer to help us enhance user experience, customer satisfaction and product adoption through high-quality documentation that explains the features, functionality, and usage of our products in an easy-to-understand manner.<\/p>\n<h3><strong>What You Will Be Doing<\/strong><\/h3>\n<ul>\n<li>Work closely with development teams, product managers, and subject matter experts to understand the software requirements and gather necessary information for documentation.<\/li>\n<li>Write user guides, release notes, online help, tutorials, and other technical content to assist users in effectively utilizing our products.<\/li>\n<li>Conduct user research to gather insights and identify opportunities for improving the knowledge base experience.<\/li>\n<li>Design intuitive navigation and search functionality for easy content discovery within the knowledge base.<\/li>\n<li>Work closely with subject matter experts and technical writers to organize and structure knowledge base content effectively.<\/li>\n<li>Analyzing existing documentation, identifying areas for improvement, and updating content as needed to ensure accuracy and clarity.<\/li>\n<li>Creating and maintaining the information architecture and content strategy for the documentation.<\/li>\n<li>Collaborating with development teams, product managers, and subject matter experts to create visual aids, such as diagrams, screenshots, and videos, to enhance the documentation.<\/li>\n<li>Editing and proofreading documentation to maintain consistency, accuracy, and adherence to style guides and standards.<\/li>\n<li>Gathering feedback from users, customer support, and other stakeholders to improve the documentation and address any gaps or issues.<\/li>\n<li>Stay updated on industry trends and best practices in knowledge management and self-service support.<\/li>\n<\/ul>\n<h3><strong>As Our Ideal Candidate, You Will Have<\/strong><\/h3>\n<ul>\n<li>4+ years of technical writing experience.<\/li>\n<li>Excellent writing and editing abilities to produce clear, concise, and well-organized content.<\/li>\n<li>Ability to explain complex technical concepts in simple terms for non-technical audiences.<\/li>\n<li>Strong command of grammar, spelling, and writing conventions.<\/li>\n<li>Proficiency in using different writing styles and formats (e.g., user guides, manuals, tutorials)<\/li>\n<li>Ability to quickly learn and comprehend complex technical information.<\/li>\n<li>Strong research skills to gather information from various sources.<\/li>\n<li>Ability to analyze and synthesize technical data and documentation.<\/li>\n<li>Proficiency in conducting user analysis and understanding audience needs.<\/li>\n<li>Strong problem-solving and critical thinking abilities.<\/li>\n<li>Attention to detail and organizational skills.<\/li>\n<li>Time management and ability to meet deadlines.<\/li>\n<li>Experience in the health or wellness industry.<\/li>\n<li>Understanding of the US insurance and benefits process.<\/li>\n<\/ul>\n<p>Owl Practice Suite is an equal opportunity employer. We do not discriminate based on race, ancestry, religion, color, national origin, gender, sexual orientation, gender orientation or expression, political belief, age, marital status, or disability status.<\/p>\n<p>Owl Practice Suite is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require an accommodation in completing any pre-employment assessments or applications, interviewing, or otherwise participating in the recruitment process, please email\u00a0careers@owlpracticesuite.com<\/p>\n<p><strong>\u00a0<\/strong><strong>Please note:\u00a0<\/strong>This is a remote position open to applicants located in the United States or Canada. The role is\u00a0<strong>not<\/strong>\u00a0eligible to be performed from New York, New Jersey, California, Colorado, or Washington.<\/p>\n<h2><\/h2>\n<p>[\/av_textblock]<\/p>\n<p>[av_textblock fold_type=&#8221; fold_height=&#8221; fold_more=&#8217;Read more&#8217; fold_less=&#8217;Read less&#8217; fold_text_style=&#8221; fold_btn_align=&#8221; textblock_styling_align=&#8221; textblock_styling=&#8221; textblock_styling_gap=&#8221; textblock_styling_mobile=&#8221; size=&#8221; av-desktop-font-size=&#8221; av-medium-font-size=&#8221; av-small-font-size=&#8221; av-mini-font-size=&#8221; font_color=&#8221; color=&#8221; fold_overlay_color=&#8221; fold_text_color=&#8221; fold_btn_color=&#8217;theme-color&#8217; fold_btn_bg_color=&#8221; fold_btn_font_color=&#8221; size-btn-text=&#8221; av-desktop-font-size-btn-text=&#8221; av-medium-font-size-btn-text=&#8221; av-small-font-size-btn-text=&#8221; av-mini-font-size-btn-text=&#8221; fold_timer=&#8221; z_index_fold=&#8221; id=&#8221; 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gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_24'>Your Name:<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_24' id='input_1_24' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_1_25\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-half gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_25'>Your Email:<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_25' id='input_1_25' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_1_23\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_23'>Position:<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_23' id='input_1_23' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='Please Choose' selected='selected'>Please Choose<\/option><option value='Lead Software Developer' >Lead Software Developer<\/option><option value='Customer Advocate' >Customer Advocate<\/option><option value='Backend Software Engineer - Insurance' >Backend Software Engineer - Insurance<\/option><\/select><\/div><\/div><div id=\"field_1_13\" class=\"gfield gfield--type-fileupload gfield--input-type-fileupload gfield--width-full gfield_contains_required field_sublabel_above gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='gform_browse_button_1_13'>Upload Your Cover Letter and Resume<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='gfield_description' id='gfield_description_1_13'>Upload your cover letter and resume in .pdf, .doc or .docx format<\/div><div class='ginput_container ginput_container_fileupload'><div id='gform_multifile_upload_1_13' data-settings='{&quot;runtimes&quot;:&quot;html5,flash,html4&quot;,&quot;browse_button&quot;:&quot;gform_browse_button_1_13&quot;,&quot;container&quot;:&quot;gform_multifile_upload_1_13&quot;,&quot;drop_element&quot;:&quot;gform_drag_drop_area_1_13&quot;,&quot;filelist&quot;:&quot;gform_preview_1_13&quot;,&quot;unique_names&quot;:true,&quot;file_data_name&quot;:&quot;file&quot;,&quot;url&quot;:&quot;https:\\\/\\\/owlpracticesuite.com\\\/en-ca\\\/?gf_page=368c0f21157fd7b&quot;,&quot;flash_swf_url&quot;:&quot;https:\\\/\\\/owlpracticesuite.com\\\/en-ca\\\/wp-includes\\\/js\\\/plupload\\\/plupload.flash.swf&quot;,&quot;silverlight_xap_url&quot;:&quot;https:\\\/\\\/owlpracticesuite.com\\\/en-ca\\\/wp-includes\\\/js\\\/plupload\\\/plupload.silverlight.xap&quot;,&quot;filters&quot;:{&quot;mime_types&quot;:[{&quot;title&quot;:&quot;Allowed 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class='gform_drop_area gform-theme-field-control'>\n\t\t\t\t\t\t\t\t\t\t\t<span class='gform_drop_instructions'>Drop files here or <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<button type='button' id='gform_browse_button_1_13' class='button gform_button_select_files gform-theme-button gform-theme-button--control' aria-describedby=\"gfield_upload_rules_1_13 gfield_description_1_13\"  >Select files<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_1_13'>Accepted file types: pdf, doc, docx, Max. file size: 25 MB.<\/span><ul class='validation_message--hidden-on-empty gform-ul-reset' id='gform_multifile_messages_1_13'><\/ul> <div id='gform_preview_1_13' class='ginput_preview_list'><\/div><\/div><\/div><fieldset id=\"field_1_22\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield--width-full gfield_contains_required field_sublabel_above gfield--has-description 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Your personal information will only be shared with relevant hiring staff within the organization and will not be disclosed to third parties without your consent, except as required by law.<br \/>\nRetention Period: Owl Practice will retain your resume for a period consistent with applicable laws or for as long as needed for the evaluation of your application. 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