{"id":169,"date":"2024-06-20T10:11:46","date_gmt":"2024-06-20T14:11:46","guid":{"rendered":"https:\/\/owlpracticesuite.com\/?p=169"},"modified":"2024-08-21T13:26:17","modified_gmt":"2024-08-21T17:26:17","slug":"it-helpdesk-analyst","status":"publish","type":"post","link":"https:\/\/owlpracticesuite.com\/en-ca\/practice-wisdom\/it-helpdesk-analyst\/","title":{"rendered":"IT Helpdesk Analyst"},"content":{"rendered":"<p>[av_textblock fold_type=&#8221; fold_height=&#8221; fold_more=&#8217;Read more&#8217; fold_less=&#8217;Read less&#8217; fold_text_style=&#8221; fold_btn_align=&#8221; textblock_styling_align=&#8221; textblock_styling=&#8221; textblock_styling_gap=&#8221; textblock_styling_mobile=&#8221; size=&#8221; av-desktop-font-size=&#8221; av-medium-font-size=&#8221; av-small-font-size=&#8221; av-mini-font-size=&#8221; font_color=&#8221; color=&#8221; fold_overlay_color=&#8221; fold_text_color=&#8221; fold_btn_color=&#8217;theme-color&#8217; fold_btn_bg_color=&#8221; fold_btn_font_color=&#8221; size-btn-text=&#8221; av-desktop-font-size-btn-text=&#8221; av-medium-font-size-btn-text=&#8221; av-small-font-size-btn-text=&#8221; av-mini-font-size-btn-text=&#8221; fold_timer=&#8221; z_index_fold=&#8221; id=&#8221; custom_class=&#8221; template_class=&#8221; av_uid=&#8217;av-mp4sp&#8217; sc_version=&#8217;1.0&#8242; admin_preview_bg=&#8221;]<\/p>\n<h1>IT Helpdesk Analyst<\/h1>\n<h4><strong>Overview:<\/strong><\/h4>\n<p>Are you passionate about ensuring clean, accurate data and helping others leverage its power? Do you thrive in a fast-paced environment and enjoy tackling technical challenges? If so, then Owl Practice Suite wants to hear from you!<\/p>\n<p>We are looking for a talented IT Helpdesk Analyst to join our growing team and play a vital role in keeping our data organized and accessible. You&#8217;ll work closely with various departments to ensure data accuracy and assist with troubleshooting data-related issues.<\/p>\n<h4><strong>What You Will Be Doing:<\/strong><\/h4>\n<h5><strong>Technical Support Responsibilities:<\/strong><\/h5>\n<ul>\n<li>Provide on-site technical support to end-users for hardware, software, and network issues.<\/li>\n<li>Diagnose and resolve technical problems related to desktops, laptops, printers, peripherals, and other IT equipment.<\/li>\n<li>Install, configure, and maintain computer systems and applications.<\/li>\n<li>Perform regular maintenance tasks, such as software updates, system backups, and antivirus scans.<\/li>\n<li>Assist with the setup and deployment of new equipment, including computers, monitors, and mobile devices.<\/li>\n<li>Document and track all support requests in the helpdesk ticketing system.<\/li>\n<li>Collaborate with other IT team members to resolve complex issues and implement solutions.<\/li>\n<\/ul>\n<h5><strong>Data Processing Responsibilities:<\/strong><\/h5>\n<ul>\n<li>Partner with staff and customers to identify and troubleshoot data inconsistencies.<\/li>\n<li>Update and maintain various data sources to ensure accuracy and completeness.<\/li>\n<li>Clean, format, and convert datasets for different uses.<\/li>\n<li>Respond promptly to internal and customer tickets regarding data issues.<\/li>\n<li>Assist with developing and implementing data processing procedures.<\/li>\n<li>Perform other related administrative or support tasks as needed.<\/li>\n<\/ul>\n<h4><strong>As Our Ideal Candidate, You Will Have:<\/strong><\/h4>\n<h5><strong>General Qualifications:<\/strong><\/h5>\n<ul>\n<li>High school diploma or equivalent; an Associate&#8217;s degree or higher in IT, Computer Science, or a related field is preferred.<\/li>\n<li>Excellent problem-solving and analytical skills.<\/li>\n<li>The ability to work independently and manage multiple tasks simultaneously.<\/li>\n<li>Strong communication and interpersonal skills to collaborate effectively with various departments.<\/li>\n<li>Ability to learn new software and adapt to changing priorities<\/li>\n<\/ul>\n<h5><strong>Technical Support Skills:<\/strong><\/h5>\n<ul>\n<li>Proven experience as a Helpdesk Technician or other customer support role.<\/li>\n<li>Strong understanding of computer systems, networking, and other tech products.<\/li>\n<li>Experience with remote desktop applications and help desk software.<\/li>\n<\/ul>\n<h5><strong>Data Processing Skills:<\/strong><\/h5>\n<ul>\n<li>Experience working with data in spreadsheets (MS Excel) and databases (familiarity with MS Access is a plus).<\/li>\n<li>Strong understanding of data formatting, manipulation, and analysis using formulas and functions.<\/li>\n<li>A keen eye for detail and a commitment to data accuracy.<\/li>\n<\/ul>\n<h5><strong>Bonus Points:<\/strong><\/h5>\n<ul>\n<li>Certification in IT support, such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar.<\/li>\n<li>Experience with Active Directory, Office 365, Windows operating systems, and network troubleshooting.<\/li>\n<li>Familiarity with Microsoft SQL and Microsoft Access<\/li>\n<li>Knowledge of ITIL practices and principles.<\/li>\n<li>Experience working in a healthcare or insurance environment (a plus, but not required).<\/li>\n<\/ul>\n<p><strong>Please note:<\/strong> This is an on-site position located in San Antonio, TX.<\/p>\n<p><strong>Owl Practice Suite is an equal opportunity employer.<\/strong> We do not discriminate based on race, ancestry, religion, color, national origin, gender, sexual orientation, gender orientation or expression, political belief, age, marital status, or disability status.<\/p>\n<p><strong>Owl Practice Suite is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require an accommodation in completing any pre-employment assessments or applications, interviewing, or otherwise participating in the recruitment process, please email <a href=\"mailto:careers@owlpracticesuite.com\">careers@owlpracticesuite.com<\/a>.<\/strong><br \/>\n[\/av_textblock]<\/p>\n<p>[av_textblock fold_type=&#8221; fold_height=&#8221; fold_more=&#8217;Read more&#8217; fold_less=&#8217;Read less&#8217; fold_text_style=&#8221; fold_btn_align=&#8221; textblock_styling_align=&#8221; textblock_styling=&#8221; textblock_styling_gap=&#8221; textblock_styling_mobile=&#8221; size=&#8221; av-desktop-font-size=&#8221; av-medium-font-size=&#8221; av-small-font-size=&#8221; av-mini-font-size=&#8221; font_color=&#8221; color=&#8221; fold_overlay_color=&#8221; fold_text_color=&#8221; fold_btn_color=&#8217;theme-color&#8217; fold_btn_bg_color=&#8221; fold_btn_font_color=&#8221; size-btn-text=&#8221; av-desktop-font-size-btn-text=&#8221; av-medium-font-size-btn-text=&#8221; av-small-font-size-btn-text=&#8221; av-mini-font-size-btn-text=&#8221; fold_timer=&#8221; z_index_fold=&#8221; id=&#8221; custom_class=&#8221; template_class=&#8221; av_uid=&#8217;av-f63up&#8217; sc_version=&#8217;1.0&#8242; admin_preview_bg=&#8221;]<br \/>\nPlease send cover letters and resume to: <a href=\"mailto:careers@owlpracticesuite.com\" target=\"_blank\" rel=\"noopener\">careers@owlpracticesuite.com<\/a><\/p>\n<hr \/>\n<h2>Apply Online<\/h2>\n<p>[\/av_textblock]<\/p>\n<p>[av_textblock fold_type=&#8221; fold_height=&#8221; fold_more=&#8217;Read more&#8217; fold_less=&#8217;Read less&#8217; fold_text_style=&#8221; fold_btn_align=&#8221; textblock_styling_align=&#8221; textblock_styling=&#8221; textblock_styling_gap=&#8221; textblock_styling_mobile=&#8221; size=&#8221; av-desktop-font-size=&#8221; av-medium-font-size=&#8221; av-small-font-size=&#8221; av-mini-font-size=&#8221; font_color=&#8221; color=&#8221; fold_overlay_color=&#8221; fold_text_color=&#8221; 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