Technical Writer

Remote (Canada or US)

If the opportunity to fundamentally change the mental health landscape and improve how people across North America access the help that they need excites you – then keep reading. 

We are enabling easier access and delivery of mental health care to help more people. To deliver on this vision, we need to change people’s perceptions around mental health and connect with individuals in compelling, persuasive, yet compassionate way. We also need to connect with as many people as possible.

Owl Practice Suite is looking for an experienced Technical Writer to help us enhance user experience, customer satisfaction and product adoption through high-quality documentation that explains the features, functionality, and usage of our products in an easy-to-understand manner.

What You Will Be Doing

• Work closely with development teams, product managers, and subject matter experts to understand the software requirements and gather necessary information for documentation.
• Write user guides, release notes, online help, tutorials, and other technical content to assist users in effectively utilizing our products.
• Conduct user research to gather insights and identify opportunities for improving the knowledge base experience.
• Design intuitive navigation and search functionality for easy content discovery within the knowledge base.
• Work closely with subject matter experts and technical writers to organize and structure knowledge base content effectively.
• Analyzing existing documentation, identifying areas for improvement, and updating content as needed to ensure accuracy and clarity.
• Creating and maintaining the information architecture and content strategy for the documentation.
• Collaborating with development teams, product managers, and subject matter experts to create visual aids, such as diagrams, screenshots, and videos, to enhance the documentation.
• Editing and proofreading documentation to maintain consistency, accuracy, and adherence to style guides and standards.
• Gathering feedback from users, customer support, and other stakeholders to improve the documentation and address any gaps or issues.
• Stay updated on industry trends and best practices in knowledge management and self-service support.

As Our Ideal Candidate, You Will Have

• 4+ years of technical writing experience.
• Excellent writing and editing abilities to produce clear, concise, and well-organized content.
• Ability to explain complex technical concepts in simple terms for non-technical audiences.
• Strong command of grammar, spelling, and writing conventions.
• Proficiency in using different writing styles and formats (e.g., user guides, manuals, tutorials)
• Ability to quickly learn and comprehend complex technical information.
• Strong research skills to gather information from various sources.
• Ability to analyze and synthesize technical data and documentation.
• Proficiency in conducting user analysis and understanding audience needs.
• Strong problem-solving and critical thinking abilities.
• Attention to detail and organizational skills.
• Time management and ability to meet deadlines.
• Experience in the health or wellness industry.
• Understanding of the US insurance and benefits process.

Owl Practice Suite is an equal opportunity employer. We do not discriminate based on race, ancestry, religion, color, national origin, gender, sexual orientation, gender orientation or expression, political belief, age, marital status, or disability status.

Owl Practice Suite is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require an accommodation in completing any pre-employment assessments or applications, interviewing, or otherwise participating in the recruitment process, please email careers@owlpracticesuite.com

 Please note: This is a remote position open to applicants located in the United States or Canada. The role is not eligible to be performed from New York, New Jersey, California, Colorado, or Washington.