IT Helpdesk Analyst

Overview:

Are you passionate about ensuring clean, accurate data and helping others leverage its power? Do you thrive in a fast-paced environment and enjoy tackling technical challenges? If so, then Owl Practice Suite wants to hear from you!

We are looking for a talented IT Helpdesk Analyst to join our growing team and play a vital role in keeping our data organized and accessible. You’ll work closely with various departments to ensure data accuracy and assist with troubleshooting data-related issues.

What You Will Be Doing:

Technical Support Responsibilities:
  • Provide on-site technical support to end-users for hardware, software, and network issues.
  • Diagnose and resolve technical problems related to desktops, laptops, printers, peripherals, and other IT equipment.
  • Install, configure, and maintain computer systems and applications.
  • Perform regular maintenance tasks, such as software updates, system backups, and antivirus scans.
  • Assist with the setup and deployment of new equipment, including computers, monitors, and mobile devices.
  • Document and track all support requests in the helpdesk ticketing system.
  • Collaborate with other IT team members to resolve complex issues and implement solutions.
Data Processing Responsibilities:
  • Partner with staff and customers to identify and troubleshoot data inconsistencies.
  • Update and maintain various data sources to ensure accuracy and completeness.
  • Clean, format, and convert datasets for different uses.
  • Respond promptly to internal and customer tickets regarding data issues.
  • Assist with developing and implementing data processing procedures.
  • Perform other related administrative or support tasks as needed.

As Our Ideal Candidate, You Will Have:

General Qualifications:
  • High school diploma or equivalent; an Associate’s degree or higher in IT, Computer Science, or a related field is preferred.
  • Excellent problem-solving and analytical skills.
  • The ability to work independently and manage multiple tasks simultaneously.
  • Strong communication and interpersonal skills to collaborate effectively with various departments.
  • Ability to learn new software and adapt to changing priorities
Technical Support Skills:
  • Proven experience as a Helpdesk Technician or other customer support role.
  • Strong understanding of computer systems, networking, and other tech products.
  • Experience with remote desktop applications and help desk software.
Data Processing Skills:
  • Experience working with data in spreadsheets (MS Excel) and databases (familiarity with MS Access is a plus).
  • Strong understanding of data formatting, manipulation, and analysis using formulas and functions.
  • A keen eye for detail and a commitment to data accuracy.
Bonus Points:
  • Certification in IT support, such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar.
  • Experience with Active Directory, Office 365, Windows operating systems, and network troubleshooting.
  • Familiarity with Microsoft SQL and Microsoft Access
  • Knowledge of ITIL practices and principles.
  • Experience working in a healthcare or insurance environment (a plus, but not required).

Please note: This is an on-site position located in San Antonio, TX.

Owl Practice Suite is an equal opportunity employer. We do not discriminate based on race, ancestry, religion, color, national origin, gender, sexual orientation, gender orientation or expression, political belief, age, marital status, or disability status.

Owl Practice Suite is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require an accommodation in completing any pre-employment assessments or applications, interviewing, or otherwise participating in the recruitment process, please email careers@owlpracticesuite.com.

Please send cover letters and resume to: careers@owlpracticesuite.com


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